Mango launches ‘Lisa’, a conversational generative AI platform
Roberta HERRERA
Mango
The primary objective of Lisa is to streamline processes, spanning from the development of fashion collections to post-sales service. Its conversational interface, reminiscent of Chat GPT, leverages a variety of models, including private ones tailored specifically for Mango, as well as open-source models.
“Generative artificial intelligence is an extended form of intelligence—a technology that acts as a co-pilot, enhancing the capabilities of our employees and stakeholders. It ensures technology makes us more humane in our interactions or it’s not worth pursuing,” said Jordi Álex, Mango’s director of technology, data, privacy, and security.
Lisa’s integration into Mango’s digitalization strategy aligns with the company’s history of introducing machine learning platforms (MLE) since 2018. In addition to the aforementioned ‘Inspire’, the group has launched initiatives such as Gaudí, aimed at product recommendations for customers, and Iris, operating in 60 countries and available in over 20 languages, primarily focused on improving customer service.
Founded by Isak Andic
